You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, misspelled jersey, etc.). Your shipping costs will be deducted from your refunded total (Updated 8/10/21).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Jersey Customization (Updated 8/10/21)
All customized jerseys are final sale. This includes any name and number not on the Orlando Pride roster. If a player of the Pride roster is moved, you have up to 14 days to request a refund or exchange.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
*Due to COVID-19, shipping could be delayed 7-10 business days.
*International Orders may be subject to customs duty taxes and fees. Shop Orlando Pride is not held responsible for extra fees. If your package is unclaimed, Shop Orlando Pride is not held responsible for fees to re-ship the order.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.